Privacy Policy

PRIVACY POLICY

We collect information from you when you register on our site or place an order.

When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, shipping address, phone number or credit card information using our preferred method of payment which is VIVA WALLET. We do not store credit card details nor do we share customer financial details with any 3rd parties.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Our website, products, and services are all directed to people who are at least 18 years of age or older.
We cross reference data with a credit checking agencies as you purchase to stop under 18’s purchasing our products, we also have measures in place with Paypal also. Any person purchasing our products will be instantly banned and details made available to authorities.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Delivery Policy

Please see Delivery

Refund Policy

If for any reason you are not entirely happy with your VapeiQ.co.uk product you can return the e liquid unopened within 30 days of the date that you received the item. When we receive your returned item in satisfactory conditions, a full refund of the product minus any postage costs will be given. For hygiene reasons e liquid cannot be returned if it has been opened and the seal has been broken.

Pricing policy

There are no hidden fees or costs, the price you see on the VapeiQ.co.uk website is the price you pay. Product price may change due to increased costs of materials. VapeiQ.co.uk product prices will be lower or on par with the normal market selling price of said product and competition within the vaping market. VAT is always included in the product price and this is clearly shown next to each product on the website.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Websites Privacy Notice

This privacy notice was last updated on 18th April 2020.

Images

Images are used as reference to the product it is representing and every effort has been made to find the owner of images.

‘Every effort has been made to trace the copyright holders and obtain permission to reproduce this material. Please do get in touch with any inquiries or any information relating to this image or the rights holder.’

1. What is the purpose of this Privacy Notice?

Your ‘personal data’ or ‘personal information’ is any piece of information that would allow us to identify you as an individual. The processing of personal data is governed by the EU General Data Protection Regulation (the “GDPR”) and national laws that implement the GDPR in each European Economic Area (“EEA”) country.

We take your privacy very seriously, and this document sets out what personal information we collect from you in relation to this service, how we intend to use it and what your rights in respect of that information are. By visiting our websites, you are accepting and consenting to the practices described in this Privacy Notice.

It is important that you read this Privacy Notice (together with any other privacy notice or fair processing notice we may provide you with on specific occasions when we are collecting or processing personal data about you) and we encourage you to keep copies of all such notices for your records.

Our websites are not intended for children and we do not knowingly collect data relating to children.

2. Who controls your personal information, and how do you get in touch?

The controller of your personal information is Tobacco vape Co, a company incorporated and registered in England and Wales under company number  (“we”, “us”, “our”). This Privacy Notice is issued on behalf of all companies in the TOBACCO VAPE LTD 14240972.  TOBACCO VAPE CO LTD owns many different brands, as follows, which you may interact with us through:

This policy was last modified on 18/09/2023 orders@vapeiq.co.uk